Refund Policy
we strive to provide high-quality products and services. If you are not satisfied with your purchase, we offer a clear and fair refund policy.
Eligibility:
Refund requests must be made within [X] days of purchase. Items must be unused, in their original packaging, and in the same condition as received. Proof of purchase is required.
Non-Refundable Items:
Certain items such as digital products, gift cards, personalized or customized items, and discounted products (unless defective) are non-refundable.
Non-Refundable Items:
To request a refund, contact our customer service at [email/contact information] with your order number and reason for the request. Once approved, refunds will be processed within [X] business days and credited to the original payment method.
Exchanges:
If you received a defective or damaged product, we offer exchanges within [X] days. Contact us with proof of the defect or damage to arrange a replacement.
Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. Shipping costs are non-refundable.
Late or Missing Refunds:
If you haven’t received your refund, check with your bank or credit card provider, as processing times may vary. If the issue persists, contact us for assistance.
